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Car Infotainment Systems Capabilities vs. Customers' Needs and Expectations

To make the trip more enjoyable, decades ago vehicles gained radio systems, which evolved further into multimedia systems, and today into infotainment systems, which provide entertainment facilities, access to information (e.g., route guidance), and increasingly, network connectivity, which leads to the perception of those systems as smart devices. The paper presents an overview of modern car infotainment systems possibilities compiled with the results of survey conducted on representative group of car users, mainly drivers. The purpose of the survey was to obtain information about possessed car audio systems (loudspeakers, amplifiers), hardware and software capabilities of possessed infotainment systems, and to learn about user experience followed by satisfaction evaluation of quality of audio provided by systems installed in their cars.

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